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Privacy Policy

Shuck Truck (Pty) Ltd · Effective Date: May 2026

1. Introduction

Shuck Truck (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act (ECTA), and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (Shopify, Store.link, or similar), place an order, or interact with us.

2. Information We Collect

We may collect the following personal information:

  • Contact details: Name, email address, phone number, delivery address.
  • Payment information (processed securely by third-party payment gateways — we do not store card details).
  • Order history and preferences (e.g., flavour choices).
  • Technical data: IP address, browser type, cookies, and website usage (for analytics and improvement).
  • Any other information you voluntarily provide.

3. How We Use Your Information

We process your information for the following purposes:

  • Processing and fulfilling your orders.
  • Communicating with you about orders, deliveries, and updates.
  • Providing customer support.
  • Improving our website and services.
  • Sending marketing communications (only with your consent — you can opt out anytime).
  • Complying with legal obligations (e.g., tax, food safety records).
  • Preventing fraud.

4. Sharing of Personal Information

We may share your information with:

  • Courier partners (The Courier Guy, Pudo, Pargo) for delivery purposes only.
  • Payment service providers.
  • Our local biltong supplier (limited to order fulfilment where necessary).
  • Professional advisors or as required by law.

We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website makes use of cookies to enhance user experience. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no system is completely secure. We will notify you of any security breaches as required by POPIA.

7. Your Rights (Data Subject Rights)

Under POPIA, you have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete data.
  • Request deletion (subject to legal obligations).
  • Object to processing for direct marketing.
  • Lodge a complaint with the Information Regulator.

To exercise these rights, contact us at orders@shucktruck.co.za / sales@shucktruck.co.za.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined or as required by law (e.g., accounting records).

9. International Transfers

Your data is primarily stored in South Africa. If transferred outside, we ensure appropriate safeguards.

10. Changes to this Policy

We may update this Privacy Policy. The latest version will be posted on our website with the effective date.

11. Contact Us

Shuck Truck (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: orders@shucktruck.co.za / sales@shucktruck.co.za
Information Officer: David Dunn

Last Updated: May 2026 — Shuck Truck (Pty) Ltd · 2024/124665/07