Let's meat & get snacking — free delivery on orders over R2000 · 48 hr minimum for Cape Town orders (Mon–Fri) · +24–48 hr for rest of SA
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Shipping Policy

Shuck Truck (Pty) Ltd · Effective Date: May 2026

1. Introduction

This Shipping Policy forms part of our Terms and Conditions. It explains how we handle delivery of our perishable meat products (biltong, drywors, Snapsticks) and nuts. All products are packed with oxygen absorbers to maintain freshness.

2. Delivery Areas and Methods

  • Local Deliveries (Cape Town Metropolitan Area): We offer personal delivery by our team in the Greater Cape Town area (subject to availability). Delivery fees will be calculated at checkout. We aim to deliver within 3–5 business days after order confirmation, depending on your location and order volume. You will be contacted to arrange a suitable time.
  • Regional / National Deliveries (Rest of South Africa): We use reputable courier partners:
    • The Courier Guy (door/courier options)
    • PUDO (locker and kiosk options, operated separately from Pargo)
    • Pargo (click-and-collect at thousands of pickup points nationwide)

You can select your preferred shipping method at checkout. Delivery times are typically 3–5 business days for main centres and longer for remote areas (estimates only).

3. Shipping Costs

Shipping fees are calculated based on weight, dimensions, and destination. They are displayed at checkout before payment. We reserve the right to adjust rates. Promotional free shipping may apply from time to time.

Shuck Truck is not VAT certified — no VAT is applied to any order.

4. Order Processing and Dispatch

  • Orders placed before 12:00 PM on business days are generally processed the same day.
  • Perishable products are prepared fresh for dispatch. We only dispatch when conditions allow safe delivery.
  • You will receive an order confirmation email and a dispatch notification with tracking details (where available).

Please allow a minimum of 48 hours from time of placing your order to receiving it for local Cape Town orders, and an additional 24–48 hours for the rest of the country. This minimum applies to orders placed Monday to Friday and ensures product freshness.

5. Risk and Ownership

  • For personal local deliveries, risk passes to you upon handover.
  • For courier deliveries, risk passes to you once the parcel is handed to the courier.
  • We are not responsible for delays, loss, or damage once the parcel leaves our possession, except as required by the Consumer Protection Act.

6. Delivery Issues

  • Failed Delivery: The courier will attempt delivery or leave the parcel at the selected PUDO locker/kiosk or Pargo pickup point. You may be charged for redelivery.
  • Damaged / Spoiled on Arrival: Contact us immediately (within 24 hours) with photos and order number. We will investigate and arrange a replacement or refund where the issue is our responsibility.
  • Incorrect Address: You are responsible for accurate details. Additional fees may apply for redirection.

7. Storage and Perishables

Our products must be kept cool and dry. We are not liable for spoilage due to delays beyond our control or improper storage after delivery. Always check the packaging upon receipt.

8. International Shipping

We currently do not ship internationally due to food export regulations and perishability.

9. Contact

For shipping queries, email orders@shucktruck.co.za / sales@shucktruck.co.za.

Last Updated: May 2026. This policy complies with the Consumer Protection Act 68 of 2008. — Shuck Truck (Pty) Ltd · 2024/124665/07