Let's meat & get snacking — free delivery on orders over R2000 · 48 hr minimum for Cape Town orders (Mon–Fri) · +24–48 hr for rest of SA
ShuckTruck logoShuckTruckCart0

Terms & Conditions

Effective Date: May 2026

Shuck Truck (Pty) Ltd, based in Cape Town, Western Cape, South Africa, specialises in premium South African meat products, including biltong, drywors, and snapsticks made from beef and game meats (such as kudu, springbok, and ostrich). Additional product line offerings include various nuts, as well as sweets. Our products are sourced from a local producer holding a valid Certificate of Acceptability (COA) and HACCP certification.

Products are not Halaal certified.

By accessing our website(s) (including those hosted on Shopify, Store.link, or similar platforms) or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. Definitions

  • We/Us/Our: Shuck Truck and its owners/operators.
  • You/Your: The customer or user.
  • Products: Biltong, drywors, Snapsticks, nuts, and any other items offered for sale.
  • Site: Our eCommerce website(s).

2. Product Information and Descriptions

We strive for accuracy in descriptions, images, flavours (Plain, Chilli, Barbecue, Chutney), weights (50g, 150g, 250g, 500g, 1kg), and pricing. However, minor variations may occur due to the nature of handmade/artisanal products.

Important Notes:

  • Products contain meat and are not suitable for vegetarians, vegans, or those with meat allergies.
  • Not Halaal certified.
  • Each bag includes an oxygen absorber to extend shelf life.
  • Game meats are subject to seasonal availability.

We reserve the right to discontinue or change products without notice.

3. Pricing, Payment, and Orders

  • Prices are in South African Rand (ZAR) unless stated otherwise.
  • Shuck Truck is not VAT certified — no VAT is applied to any order.
  • We accept standard payment methods via our eCommerce platforms (subject to their terms).
  • Orders are subject to acceptance; we may cancel for reasons such as stock shortages or suspected fraud.
  • Once dispatched, you will receive a confirmation with tracking (where available).

4. Delivery and Shipping

  • Delivery is handled by third-party couriers. Risk passes to you upon dispatch (or collection if applicable).
  • Delivery times are estimates only. We are not liable for delays caused by couriers or events beyond our control.
  • You must provide accurate delivery details. We are not responsible for failed deliveries due to incorrect addresses.

5. Storage Recommendations

For optimal quality and safety:

  • Store in a cool, dry place away from direct sunlight and heat.
  • Once opened, consume within the recommended period (check packaging) and refrigerate if necessary.
  • Improper storage may affect freshness, taste, and safety — we are not liable for products stored incorrectly.

6. Returns and Refunds Policy

Our policy complies with the Consumer Protection Act 68 of 2008 (CPA) and recognises the perishable nature of our meat products.

General Rules:

  • No general "change of mind" returns for food products due to hygiene and food safety regulations.
  • We do not accept returns of opened, partially consumed, or products where the seal/packaging has been compromised.
  • Returns are only considered in these CPA-protected scenarios:
    1. Cooling-off Period (Direct Marketing): If your order resulted from direct marketing (e.g., specific unsolicited promotions), you may return unopened goods within 5 business days of receipt for a full refund (at our cost and risk).
    2. Incorrect, Damaged, or Defective Goods: Contact us within 24-48 hours of delivery with photos and order details. If verified, we will arrange a replacement or refund (including reasonable return shipping if applicable).
    3. Non-Conforming Goods: Goods that do not match the description or are unsafe/defective within the implied warranty period (up to 6 months under CPA, though shorter for perishables due to nature).

Perishable Goods (Biltong, Drywors, Snapsticks):

  • Due to food safety, we cannot accept returns once delivered unless the product is spoiled/incorrect upon arrival and reported immediately.
  • Refunds will not be issued for products that have been improperly stored or consumed.

Nuts and Non-Perishables:

  • Unopened and in original packaging: Eligible for return within 7-14 days if defective or incorrect (subject to inspection).

Process:

  • Contact us at orders@shucktruck.co.za / sales@shucktruck.co.za before returning anything.
  • Refunds are processed to the original payment method within 5-10 business days after approval.
  • We reserve the right to deduct reasonable restocking or shipping fees where permitted by law.

Exceptions: No refunds for custom orders, sale/clearance items, or where misuse/negligence is evident.

7. Warranties and Disclaimers

  • Products are supplied "as is" with reliance on our supplier's COA and HACCP.
  • We warrant that products are sourced and packed under appropriate food safety standards at the time of dispatch.
  • No warranty on taste, as it is subjective, or on products after the "best before" date.
  • We are not liable for allergic reactions, health issues, or spoilage resulting from improper handling/storage by you or third parties.
  • To the extent permitted by law, our total liability shall not exceed the value of the order.

8. Limitation of Liability

We are not liable for indirect, consequential, or incidental damages (e.g., loss of profit, data, or business interruption). This does not limit liability for death/personal injury caused by our negligence or as required by law.

9. Intellectual Property

All content on our Site (logos, images, text) is owned by Shuck Truck (Pty) Ltd or licensed. You may not reproduce or use it without permission.

10. Privacy and Data Protection

We comply with the Protection of Personal Information Act (POPIA). See our separate Privacy Policy for details on how we collect, use, and protect your data.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the jurisdiction of the South African courts, preferably in the Western Cape.

12. Changes to Terms

We may update these Terms periodically. Continued use of the Site after changes constitutes acceptance. We will post the new effective date.

13. Contact Us

Shuck Truck, Cape Town, South Africa
Email: orders@shucktruck.co.za / sales@shucktruck.co.za

Last Updated: 25 May 2026 — Shuck Truck (Pty) Ltd · 2024/124665/07